RETURNS POLICY

Items Damaged in Transit: Must be reported within 48 hours of receipt. Items should be returned in their original packaging with all accessories and documentation. Once received, we will issue a replacement or refund at our discretion. Return shipping costs will only be reimbursed if the damage is verified upon inspection.

Faulty Items on Arrival: Must be reported within 7 days of receipt. If found faulty upon return and inspection, a replacement or refund will be issued. If no fault is found, the customer will be responsible for all associated return shipping costs.

Delivery Cost of Returns: The customer is responsible for the cost of returning all items. UMerch will only cover outbound delivery costs for faulty or damaged goods that have been verified.

Change of Mind: We do not accept returns for non-personalised items unless explicitly agreed upon at our discretion. If a return is accepted, the item must be in original, unused condition, and a restocking fee of up to 50% of the order value may apply. The customer is responsible for return shipping costs.

Personalised Items: Strictly non-returnable and non-refundable once production has started. It is the customer's responsibility to ensure that artwork, sizes, and specifications are correct before placing an order.

By placing an order you agree to these terms and conditions.